SHIPPING & DELIVERY
We aim to process your order within 3-5 business days of it being placed.
We only ship orders Monday to Friday, during Australian office hours, and do not operate on public holidays.
Following promotion and sale days, we may take a few extra days to catch up on processing orders, your patience is appreciated.
Once an order leaves our office, it is in the care of Australia Post, we are not liable for any errors made by Australia post or any other postal company used.
Once you receive your shipment, please open it with care. We are not liable for any items damaged during the opening of your order.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged.
Please contact us with your request prior to sending your product back.
Contact at firstname.lastname@example.org